HOLD Community Update (November 2019) – HOLD — Buy Bitcoin & Crypto

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We will continue to listen to your feedback to improve the app. You can expect a lot more updates like these in the coming months while we continuously improve the core app experience.

Do you have any feedback?
Let us know at feedback@hold.io and on our Twitter @HoldHQ.

Another thing we are about to make changes to is the sign-up experience. Most of you think that the experience is already pretty good, but knew we can make it even better! Very soon now, signing up will be even easier.

Plus, over the course of the next couple of months, the process will be further improved to make HOLD available to more and more people. Please continue to provide feedback as we go through this and define how we combine maximum security and compliance with great customer experience.

As mentioned in the previous Community Update, we have been working hard on introducing our Affiliate Partner Program. The launch of this is planned very soon. Expect it within the next 2 weeks.

If you have a blog, a website, a mobile app or any other way to advertise for HOLD, you can apply for the program today by requesting early access via email to marketing@hold.io.

Make sure to include at least the following statistics:

  • Monthly impressions
  • Unique monthly users
  • Countries of impressions/users

We offer a lucrative revenue share model for every accepted partner.

We are working with a very talented team which is currently planning our marketing campaigns. They also optimise the existing flows (such as the sign-up process) to increase conversion as well as retention rates.

Starting shortly, we are excited to advertise across selected social media channels and, combined with our affiliate partners, look forward to significant user growth in the coming months.

One of those channels is Twitter, where we recently reached 10K followers!

In line with a previous announcement, we will not communicate specific timeframes anymore. Instead, we focus on priorities which, we think, based on market insights and customer feedback, will improve your experience.

Here’s a sneak peek of what those priorities are right now. Please bear in mind that all of this is subject to change whenever circumstances change.

End of 2019

  • Further design and user experience improvements
  • New and improved rates screen
  • Marketing partner integrations

Early 2020

  • Speeding bank top-ups and withdrawals
  • Visa card & accounts for British Pounds (GBP)
  • Invite-a-Friend feature with rewards
  • Instant & free transfers of crypto and cash to friends & family
  • List more cryptocurrencies and tokens
  • Advanced security features (e.g. 2-Factor Authentication)

Later in 2020

  • Top-ups with credit and debit cards (Visa/Mastercard)
  • Virtual & disposable cards for secure payments
  • Earn interest on wallet balances

Naturally, these are just some of the more customer-facing roadmap items. There’s a lot more going on when it comes to licensing, regulation, marketing, scaling and general expansion.

It’s going to be an exciting 2020!

We are soon going to make some changes to the Telegram Community Support channel. With more and more spam/scam/ads targeting our channel, we will limit the times during which you can send messages to be in line with our official support hours.

Additionally, during the holiday season (exact dates to be announced) we will limit support to our primary support channel. During these times, you can only reach us via email at support@hold.io.

Another great month is coming to an end — it’s been a good one! As always, we love to hear your feedback and hope that enjoy the app experience so far. The next Community Update will be released on 26 December 2019.

Get started by downloading the app here:

If you have any questions, join our Telegram chat where we provide general live support and also check out our Help Centre. For account-specific support, or to provide feedback, please email support@hold.io.

Stay Tuned,
HOLD Team



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