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A resource for those who have their funds locked on Binance (or Coinbase)

Hello community,

My recent ordeal with Binance has turned me into a Redditor and I hope everyone here can try to avoid what I had to go through and what a lot of us are still going through.

**Summary of what happened on Binance (and read similar with Coinbase):**

* been using Binance since 2017 (the first bull run)
* been verified since 2017
* wanted to withdraw 6 different coins to wallet
* successfully processed 3 coins but when I got to ADA, my account was flagged RISK CONTROL
* opened first ticket, submitted about a dozen very unrealistic videos (ie. record a video logging into Binance, indicating which coins I wanted to withdraw and how many, all under 25mb)
* fast forward a week, my first ticket was closed without resolution
* opened a second ticket, submitted all videos again; decided to do some research on Reddit and seems like I was one of hundreds; ticket again was closed after a few weeks
* finally onto my third ticket and I was **fed up** and started to become an activist with Twitter and LinkedIn outreach to journalists and Binance employees
* ticket was finally resolved after I successfully reached out to an employee on LinkedIn after 8 weeks

**Tips on what I learned that may help IF you are already blocked from your account:**

* as there’s no timestamp, I have learned to timestamp myself daily. This is the template that I use: “11.20AM on April 15, 2021. No update from Binance. ”
* daily screenshots of the timestamp and into a seperate folder in case I need to provide evidence to the journalists in my social media outreach
* reach out to journalists via LinkedIn, Twitter and other social media platform to gain traction

https://preview.redd.it/egzg48qdyct61.png?width=1920&format=png&auto=webp&s=2185ed61b71464691de69c08b3ae3745aed959a0

​

**Tips for those who are using Binance just fine:**

* have a backup exchange
* ensure that you are fully verified!!!!!!!!!!!
* make sure you CAN use their exchange and your country is NOT banned from using any exchanges!!! CANNOT STRESS THIS ENOUGH….IF YOU DO THIS IS YOUR OWN FAULT.

​

I’ve also created a document to collect all the cases. Please add yours to the document and tweet and social media outreach this doc as much as you can.[https://docs.google.com/document/d/1w90ETk_bAs92FaI0wbv8nZuTVv2TwQ7GqrPBscj9NFI/edit#heading=h.n0ciolxv7jso](https://docs.google.com/document/d/1w90ETk_bAs92FaI0wbv8nZuTVv2TwQ7GqrPBscj9NFI/edit#heading=h.n0ciolxv7jso)

Hope this will help everyone get some attention and resolve their cases.

**Please help share this as much as you can to help those who are stuck and add your issues to the document!!!**



View Reddit by Lucky_girl_604View Source

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8 Comments

  1. The first crypto exchange to nail customer service is going to do so well. Kraken is the best customer service experience I’ve had, but it still took a LONG time to resolve compared to other styles of companies

  2. Dang mate, I’m glad I didn’t encountered such issue yet…
    This hard to trust a third party exchange.
    I’m using Binance&Coinbase, all’s fine so far with withdrawals..

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