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Binance moderator accused of misconduct while thousands of support cases go unanswered

#BinanceHell has been trending on social media because the backlog of unanswered cases has gotten so bad. Thousands of users have had their accounts frozen since last year, with a closed loop system of automated chat bots and no human support available in many cases.

The Binance moderator openly insults and mocks users who ask for help, claiming that they’re whining, calling them stupid and attention seeking, laughing at them, etc. This mod also works for Binance.

So users are dealing with that nonsense while they have, in some cases, hundreds of thousands of dollars locked in their accounts. Apparently the withdrawal button is grayed out and disabled in some cases, and the chatbots will just tell people to withdraw funds (which is impossible) or to upload pdf files explaining the problem (also literally impossible) and then declare the case “closed” and users have to open a new ticket.

This affects Binance users as well as Binance US users. Here’s a [Crypto Briefing article](https://cryptobriefing.com/rebel-group-locked-account-holders-complain-binance-hell/) with more details, examples, and interview quotes. Some users are now planning a protest.



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18 Comments

  1. I’m currently using binance myself, since i don’t have a large amount of money invested, i never saw a reason to purchase a cold wallet, i will do this when my portfolio exceeds 4 digits at least. I honestly hope someone comes with a better environment than binance, right now there’s just no competition in terms of fees and trading pairs.

  2. Crypto.com is a decent exchange. Their customer support is pretty good. You can usually get through to them in as little as 1 day and you can purchase Vet and doge at cost.

  3. >Thousands of users have had their accounts frozen since last year

    Man if these numbers are true then it’s pretty damn bad situation. Good thing I can trade elsewhere.

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