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Blockchain.com security breach cost me over 100k USD

Hello,

I have a wallet at [Blockchain.com](https://Blockchain.com) since Jan 2014. I used a very strong and unique password that I used only for this account.

I kept the password on a note in a bank safe for over 7 years.

However when I try to login into my wallet I reveive a message that my password is invalid.

I searched through 7 years of email history but there is no email saying that my password ever got changed or that there was a login attempt.

I have proof that I own a wallet since 2014 and am still able to retrieve the login ID by email.

Online I read that they’ve had a massive security breach in the past. I suspect that my wallet got hacked when their platform got breached. However since it’s not my password that got leaked but their platform are they liable for the damage that occured to me?

I’m trying to contact them by support but I am not receiving any responds. Should I hire a lawyer?

I’m wondering if people have any experience with this. And please, don’t comment “Not your keys, not your coins”. I know that phrase but that didn’t go up back in 2014.

My wallet contains close to 2 BTC which is over 100k USD. Any person that could succesfully assist me will receive a 15k USD payout.



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14 Comments

  1. For sums like this, I recommend hiring an attorney and trying to put together a class action lawsuit with other users who’ve had their funds stolen over the past 7 years. U.S. Federal statute of limitation on fraud is 7 years.

  2. Decentralized banking and you chose to leave your holdings on their wallet instead of offline in a cold wallet.. I don’t think you have much of a fight legally but just my opinion

  3. If it has gone, we all feel for you.

    I guess you’ve tried everything, including contacting customer support, but a few years ago I have a vague recollection that blockchain changed something about their wallets and they invited people to move funds from the old wallet format to the new wallet format. Might be worth investigating if there’s some old wallet type lurking in your account.

    Also, do you have the passphrase? If so, there is (or at least was) a ‘recover wallet using passphrase’ page on the blockchain website. Obviously proceed with extreme caution and ensure it really is a page on the blockchain website before trying this. But I know it did work for someone a couple of years ago who thought his funds were lost.

    Only a very slim chance any of the above is useful, but I thought it was worth mentioning just in case.

  4. Blockchain.com is by far one of the worst Bitcoin platforms in existence. For years they have had vulnerabilities and negligence exposed on their platform. Anyone holding Bitcoin on their wallets or even using their block explorer is playing russian roulette. Just like with MtGox there have been endless warning signs, those who choose not to heed them will pay the price.

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